 |
 Can I get a user's guide?
Sure can! Click here to open the user's guide in a new window, or right-click the link and choose 'Save Target As...' to save a copy to your hard drive. The file opens in Adobe Acrobat PDF format. The Adobe Acrobat Reader is a free download and is required in order to view our user's guide.
How can I get a tutorial to get started?
Simply click here to open the Getting Started Guide in a new window! Or, right-click on the link and choose 'Save Target As...' to save this file to your hard drive, otherwise it will open in a new window. It is in Adobe Acrobat format, which is required to open the document.
What are your system requirements to run Kennel Connection? Is there a limit as to how many clients and pets I can put in the demo?
There is no limit on how many clients and pets you can load into the demo of Kennel Connection. Both the standard and lite versions of the demo (and purchased program) allow unlimited clients and pets, all of which will remain in the database should you decide to purchase the software.
I am using someone else's program, and want to switch to yours, but I don't want to lose my client list. What can I do?
Once you purchase our software, tech support will walk you through getting your data to us. As part of your purchase, you get a free data conversion. We will transfer your client data at no charge. Please note: We only transfer client informational data for free. There is a charge for converting schedule and inventory data.
Do you need to log into my computer to give me a demo of your software?
No. We do not need to personally show you our demo. Unless, of course, you want us to! Our no-obligation demo is freely downloaded by you and installed on your computer at your leisure. It is simple to set up, and simple to start using immediately. Just download, install, and enjoy! If they don't let you play with their software in the privacy of your home or office on your own, buyer beware.
If I purchase your software, and am happy with it and never use support, will the software stop workingif I don't renew my support plan?
NO! Your software DOES NOT stop working as soon as your support plan expires! With Kennel Connection, it is not required that you renew your support agreement every year. And if you choose not to, your software will continue to do what you paid for.
Is Kennel Connection installed on my computer, or is it web-based?
Kennel Connection is not web-based, and is installed on your computer. We do not require Internet access to run our software.
What are your support hours?
We have live phone coverage from 8:30 AM to 5:00 PM EST Monday through Friday. After-hours support is available for emergencies through our paging system.
What percentage rate does your credit card processing feature charge?
The credit card processing discount rate is variable through our processing service, which is through a third-party company. To inquire about that rate, please give us a call and we will put you in touch with our preferred vendor.
How does the QuickBooks DirectLink feature work?
With our QuickBooks DirectLink feature, Kennel Connection will automatically transfer client, inventory, vendor, invoice, and receipt information to your copy of QuickBooks, eliminating the need for double entry.
Can I run Kennel Connection on more than one computer and if so, will it cost extra?
Run our software on as many computers as you want within your facility... from one to 100, or more! There is never an additional charge for sharing the database
amongst all of the networked computers in your facility.
How do I share the database between several computers on my network? What type of training do you offer? How can I email support?
A special form for submitting support requests can be accessed by clicking here or you can email them directly at support@bluecrystalsoftware.com.
How can I get remote support? |
 |
 |
|