Welcome to the Kennel Connection Customer Support page
Here you will find answers to many of the common questions frequently asked of our support team, plus a convenient
form at the bottom of this page to email us for a prompt response if your question isn't listed. |
Click here to download a tutorial to get you started. Adobe Acrobat reader is required and can be downloaded by clicking here if you don't have one.
Sure can!
Click here
to download one in Adobe Acrobat PDF format (Adobe Acrobat reader is required
and can be downloaded by clicking
here if you don't have one).
PLEASE NOTE: To save the files to your disk, you may need to right click
on the links above and choose 'Save target as...' if you click the links and
nothing happens. If you do click the links and nothing happens, its because your
computer is attempting to download the files into the programs that will read
them.
Kennel Connection will work quite well with Windows Vista. However, Windows Vista has introduced severe security measures that actually forces you to install your software in a certain way. Please click here to download a copy of the Kennel Connection 5.0 Setup Guide for Windows Vista.
Once you purchase our software, tech support will walk you through sending your existing data to us. As part of your purchase, you will get a free client and pet data conversion. Please note: We only transfer the main client and pet informational data for free. There is a charge for converting schedule and vaccination data.
The credit card processing discount rate is variable through our processing service, which is through a third-party company. To inquire about that rate, please give us a call and we will put you in touch with our vendor.
There is no charge for configuring your software to share the database among all of the computers on your network. Your network should be set up and functioning properly prior to contacting Blue Crystal Software Support. If your network is not functional, there will be a charge to assist you in configuring it prior to configuring your software product.
We are always adding new features and enhancements. If you would like a feature added, we charge $95 per hour for the development of that feature, and that guarantees that your feature will be available in the next update. If you don't want to pay, you can request the feature, and it will get into the product as time allows. Only paid feature requests and product issues get top priority. Simply email us the request for the new feature using the form below, and a proposal will be provided immediately. You will receive an estimate, and once accepted, secure the work with a 50% non-refundable deposit, and the rest is due upon completion.
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We have an online support center set up for our customers. Simply click here.
Note: We recommend that you bookmark it in your browser to be able to
access it directly in the future. It can be found at http://support.bluecrystalsoftware.com, and contains a
user-to-user forum, KnowledgeBase, and several other items that will assist
with and streamline the use of your software product experience.
